The sites and are operated by Research di Cinzia Bertocchi (the "Company") which is registered in Italy VAT number IT02065561207 and fiscal code BRTCNZ68L49A944I.

Any sale of Product(s) via the Website will be on the basis of these Terms of Sale. We suggest you print a copy of these and retain them for your records. Are integral part of this contract also the pages “Privacy” and “Shipping”.

By placing an order on the Website, you confirm that you are legally capable of entering into binding contracts and that you are at least 18 years old.

By accessing or using the website the Customer declares to agree and is legally liable to respect the terms of sale hereby indicated. We have the right to revise and amend these Terms from time to time. Any change will be immediately published on the website and will be effective since its publication on the website. The Customer agrees to periodically control the Terms of sale. You will be subject to the policies and Terms in force at the time that you order

By placing an order the Customer accepts the Terms of sale published on the website.

Conclusion of the contract

After placing an order on the Website you will receive an email from us acknowledging that we have received your order. This does not mean your order has been accepted; your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the Product has been shipped to you. The contract between you and us will only be formed when we send you the Shipping Confirmation and will only relate to those Products whose dispatch we have confirmed in the Shipping Confirmation. At this stage, payment will also be taken. No products will be shipped until payment has been made in full and your details have been verified by any third party payment facilitators. You should check all emails including the order acknowledgement and shipping confirmation. It is your responsibility to ensure that the details in these emails are correct.

If there are any errors, please contact us immediately at or by phone +39 02 84342858.

The Company ships the ordered products with courier UPS.

Prices and payment methods
The price of any Products will be as quoted on our Website in Euros and the prices include VAT (22%). The applied prices are the ones shown on the website at the moment of placing the order.
Prices may vary, therefore the prices indicated each time on the website will substitute the previous ones. Changes will not affect orders in respect of which we have already sent a shipping confirmation.

Despite our best efforts, occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, refuse to accept orders or cancel Contracts if any information on the Website is inaccurate at any time without prior notice. Where a Product's correct price is less than our stated price, we will charge the lower amount when sending the Product to you. If a Product's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before shipping the Product or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at an incorrect (lower) price, even after we have sent you a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

The price of the bought products and the shipping expenses must be paid by the Customer when placing the on.line order with credit card (we accept Visa, Mastercard, and American Express).

All orders will be shipped with an invoice so when placing the order you must provide all the info necessary to compile the document: fiscal code or VAT number for Italian customers, for UE customer European valid VAT number or identification code.
In all cases date and place of birth are compulsory.

If your home Country requires to pay custom import duties, you will have to pay them to the carrier when the products will be delivered.

The Right to Cancel

The Customer has the right to cancel an order without any specific reason within 10 days after delivery. He has to send a registered letter indicating which products he is sending back to:

Research di Cinzia Bertocchi
Viale Col di Lana, 8
20136 – Milan – Italy

It is always better to anticipate the letter by email to or by fax to +39 02 89428049.

The goods must be sent to our Company within 15 days after the Cancellation notice.

We will accept only unused and unwashed Product(s) sent with the original tag.

If you exercise your right to cancel a Contract during the Cancellation Period, we will process the refund due to you as soon as possible and in any case within 30 days of you having given written notice of your cancellation.
We will refund the full price of the Product and any original cost of sending the Product(s) to you.
Any cost of returning the item to us will be for your own account. The Customer is liable also of any eventual import duty that might be applied on the return package.
In case we will have to pay for them they will de deducted from the reimburse and we will give you notice of it.

You have a legal obligation to keep the Product(s) in your possession until you return them to us, and to take reasonable care of the Product(s) while they are in your possession.
You are responsible for sending back the Product(s) to us. Please make sure that you package the goods in a way that they will not be altered or damaged during transport. We suggest you to always ship back the goods with a traceable service and we suggest you to insure the shipment. Our Company will NOT reimburse Product(s) that will not be delivered to us.

All refunds will be made to the original form of payment.

We inform you that refusing to accept the package nullifies all rights to a refund.


We have taken every care in the preparation of the content of this Website. However, commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. In particular, we have made every effort to display as accurately as possible the colors of our products that appear at the Website. We cannot guarantee that your computer monitor's display of any color will be accurate. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.


Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw, deny access to or modify the service we provide on our Website without notice (see below). We will not be liable if, for any reason, our Website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts or the whole of our Website to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We may deny access to the Website, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms, or acted inconsistently with the spirit of these Terms.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

Access to the Website is always subject to these terms of use and your use of the Website constitutes your acceptance of these terms of use. These terms of use can be updated at any time and it is your responsibility to check this page from time to time to ensure you agree with any amendments.

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to you in order to use the Website and screen out anything that may damage it.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


Any dispute or claim arising from the application, execution, interpretation and violation of the on-line Contract will be governed by the laws of Italy. For anything not explicitly provided will be applicable the laws in terms of distance contracts.